Terms of Service

1. INTRODUCTION AND ACCEPTANCE

Welcome to Pizza luce ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website located at luce-pizzas.click, our mobile applications, and all related services (collectively, the "Services").

By accessing or using our Services, placing an order, creating an account, or otherwise engaging with Pizza luce, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.

Eligibility Requirements:

• You must be at least 18 years old to use our Services
• You must have the legal capacity to enter into binding agreements
• You must provide accurate and complete information when creating an account
• You are responsible for all activities that occur under your account

Updates to Terms: We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.

2. DEFINITIONS

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Pizza luce, a food service business operating from 3338 Maybank Hwy, Johns Island, SC 29455, USA
• "You," "your," or "User" refers to any individual or entity accessing or using our Services
• "Services" includes our website, mobile applications, food delivery, catering, dine-in services, and all related offerings
• "Content" refers to all text, images, audio, video, software, and other materials available through our Services
• "Website" refers to luce-pizzas.click and all associated domains and subdomains
• "Order" refers to any request for food, beverages, or services placed through our platform
• "Delivery Zone" refers to the geographical areas where we provide delivery services

3. USE OF SERVICES

3.1 Permitted Use

You may use our Services for the following permitted purposes:

• Personal, non-commercial use for ordering food and beverages
• Browsing our menu and restaurant information
• Creating and managing your user account
• Accessing customer support and services
• Participating in promotional activities and loyalty programs
• Providing reviews and feedback about our services

3.2 Prohibited Use

You agree not to use our Services for any of the following prohibited purposes:

• Any illegal activities or violation of applicable laws and regulations
• Harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable behavior
• Attempting to gain unauthorized access to our systems, servers, or networks
• Violating our intellectual property rights or those of third parties
• Sending spam, unsolicited communications, or chain letters
• Providing false, inaccurate, or misleading information
• Interfering with or disrupting our Services or servers
• Using automated systems, robots, or bots without permission
• Reselling or redistributing our Services without authorization
• Attempting to reverse engineer or decode any part of our Services

4. USER ACCOUNTS

To access certain features of our Services, you may need to create an account. When creating an account, you agree to:

• Provide Accurate Information: All information provided during registration must be current, complete, and accurate
• Maintain Account Security: You are responsible for maintaining the confidentiality of your account credentials
• One Account Per Person: Each individual may maintain only one active account
• Prompt Updates: You must promptly update your account information if it changes
• Authorized Use Only: You are responsible for all activities that occur under your account
• Secure Logout: Always log out from shared or public computers

We reserve the right to suspend or terminate accounts that violate these Terms or engage in suspicious activity.

5. FOOD PRODUCTS AND SERVICES

5.1 Product Information and Availability

We strive to provide accurate descriptions, images, and pricing information for all food items. However, we reserve the right to:

• Modify menu items, ingredients, and prices without notice
• Discontinue products or services at any time
• Correct any errors in product descriptions or pricing
• Limit quantities available for purchase

5.2 Food Safety and Allergen Information

Important Food Safety Notice: We are committed to food safety and follow all applicable health regulations. However:

• Menu items may contain allergens including nuts, dairy, gluten, soy, eggs, and seafood
• Cross-contamination may occur in our kitchen despite our best efforts
• You are responsible for informing us of any food allergies or dietary restrictions
• We cannot guarantee that any food item is completely allergen-free
• Persons with severe allergies should exercise caution when ordering

5.3 Order Processing and Acceptance

When you place an order:

• Your order constitutes an offer to purchase food items at the stated prices
• We reserve the right to accept or decline any order at our discretion
• Order confirmation does not guarantee acceptance
• We may cancel orders due to ingredient unavailability, weather conditions, or other unforeseen circumstances
• Minimum order requirements may apply for delivery services

5.4 Delivery Terms and Conditions

Delivery Service Terms:

• Delivery Zones: Delivery is available only within our designated service areas
• Delivery Times: Estimated delivery times are approximate and may vary due to weather, traffic, or order volume
• Delivery Address: You must provide a complete and accurate delivery address
• Contact Availability: You must be available at the provided phone number during delivery
• Age Verification: You must be present to receive the order and provide identification if requested
• Delivery Fees: Applicable delivery charges will be clearly displayed before order completion
• Weather Conditions: Severe weather may result in delivery delays or cancellations

5.5 Temperature-Sensitive Items

For food safety reasons:

• Hot food items should be consumed immediately upon delivery
• Cold items should be refrigerated promptly
• We are not responsible for temperature changes after delivery
• Perishable items left unattended are consumed at your own risk

5.6 Payment Terms

Payment is required at the time of order placement. We accept:

• Major credit and debit cards (Visa, MasterCard, American Express)
• Digital payment methods (PayPal, Apple Pay, Google Pay)
• Cash for pickup orders and delivery (where available)

5.7 Order Cancellation and Modification

Order changes and cancellations:

• Orders may be modified or cancelled within 5 minutes of placement
• Once food preparation begins, orders cannot be cancelled or modified
• Refunds for cancelled orders will be processed according to our Refund Policy
• Special requests and modifications are subject to availability

6. INTELLECTUAL PROPERTY

All content and materials available through our Services, including but not limited to text, graphics, logos, images, software, and audio clips, are owned by Pizza luce or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Our Rights:

• We own all trademarks, service marks, and trade names associated with Pizza luce
• Our website design, layout, and functionality are proprietary
• Menu descriptions, recipes, and food photography are our intellectual property
• Software and technology used in our Services are protected by copyright

Limited License to Users: We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes only.

User Content License: By submitting reviews, comments, photos, or other content, you grant us a worldwide, royalty-free, perpetual license to use, modify, and display such content for business purposes.

7. USER CONTENT

You may submit content such as reviews, ratings, comments, and photos ("User Content"). By submitting User Content, you:

• Represent that you own or have permission to use all content submitted
• Grant us a license to use, modify, and display your content
• Agree that your content will not violate any laws or third-party rights
• Acknowledge that we may remove any content at our discretion
• Understand that we do not endorse any User Content

Prohibited User Content includes:

• Defamatory, obscene, or offensive material
• Content that violates intellectual property rights
• False or misleading information
• Spam or promotional content
• Content that could harm our reputation or business

8. DISCLAIMERS

Service Provided "As Is": Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

We Disclaim All Warranties Including:

• Warranties of merchantability and fitness for a particular purpose
• Warranties of uninterrupted or error-free service
• Warranties regarding the accuracy or completeness of content
• Warranties that our Services will meet your expectations

Third-Party Content: We are not responsible for any third-party content, including user reviews, external links, or partner services.

Professional Advice: Our Services do not provide medical, nutritional, or professional advice. Consult healthcare providers for dietary concerns.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Pizza luce shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Personal injury or property damage
• Emotional distress or mental anguish
• Costs of substitute goods or services

Maximum Liability: Our total liability for any claims arising from your use of our Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

Essential Purpose: If the limitation of liability fails of its essential purpose, our liability shall be limited to the maximum extent permitted by law.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pizza luce, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your use of our Services
• Your User Content
• Your violation of any third-party rights
• Your violation of applicable laws

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

11. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza luce.

No Responsibility: We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Third-Party Terms Apply: Your use of third-party services is subject to their respective terms and conditions.

No Endorsement: Links to third-party sites do not constitute endorsement of their content or services.

12. TERMINATION

Our Right to Terminate: We may suspend or terminate your access to our Services at any time, with or without cause, and with or without notice.

Your Right to Terminate: You may stop using our Services and close your account at any time by contacting us.

Effect of Termination: Upon termination:

• Your right to access and use our Services ceases immediately
• Outstanding orders will be completed according to our policies
• We may delete your account and associated data
• Certain provisions of these Terms will survive termination

Survival: Provisions relating to intellectual property, user content licenses, disclaimers, limitation of liability, indemnification, and dispute resolution shall survive termination.

13. GOVERNING LAW AND DISPUTES

Applicable Law: These Terms are governed by the laws of South Carolina, United States, without regard to conflict of law principles.

Jurisdiction and Venue: Any disputes arising from these Terms or your use of our Services shall be resolved in the state and federal courts located in Charleston County, South Carolina.

Dispute Resolution Process:

1. Informal Resolution: Contact us at [email protected] to attempt informal resolution
2. Mediation: If informal resolution fails, disputes may be submitted to mediation
3. Legal Action: Legal proceedings may be initiated after attempting informal resolution

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class action or representative proceeding.

14. CHANGES TO TERMS

Right to Modify: We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices.

Notification of Changes: We will notify you of material changes by:

• Posting updated Terms on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Displaying in-app notifications where applicable

Acceptance of Changes: Your continued use of our Services after the effective date of any changes constitutes acceptance of the updated Terms.

Review Responsibility: You are responsible for regularly reviewing these Terms to stay informed of any updates.

15. GENERAL PROVISIONS

Entire Agreement: These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Pizza luce.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver: No waiver of any provision of these Terms shall be deemed a further or continuing waiver of that provision or any other provision.

Assignment: We may assign these Terms or any rights hereunder without your consent. You may not assign these Terms without our prior written consent.

Force Majeure: We shall not be liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, government actions, or other unforeseeable circumstances.

Headings: Section headings are for convenience only and do not affect the interpretation of these Terms.

16. CONTACT INFORMATION

If you have any questions about these Terms or need to contact us regarding our Services, please reach out through the following channels:

Pizza luce
Address: 3338 Maybank Hwy, Johns Island, SC 29455, USA
Phone: +78 163 617 2941
Email: [email protected]
Website: luce-pizzas.click

Business Hours:
Monday - Sunday: 11:00 AM - 10:00 PM

Response Times:

• General inquiries: Within 24-48 hours
• Order issues: Within 2-4 hours during business hours
• Account problems: Within 24 hours
• Legal matters: Within 5-7 business days

For immediate assistance with orders or delivery issues, please call our restaurant directly during business hours.