Privacy Policy

1. Introduction

Welcome to Pizza luce. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our food delivery services, visit our website, or interact with us.

This policy applies to all services provided by Pizza luce, including online ordering, delivery services, catering, loyalty programs, and customer support. By using our services, you agree to the collection and use of information in accordance with this policy.

We never sell your personal data. Your trust is fundamental to our business, and we are committed to maintaining the highest standards of data protection and privacy.

2. Information We Collect

2.1 Information You Provide

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, purchase preferences, favorite items
• Dietary Information: Allergen information, special dietary requirements (vegan, vegetarian, gluten-free, halal, kosher), food preferences
• Payment Information: Credit card details, billing information (stored in encrypted format through secure payment processors)
• Order Details: Food items ordered, delivery instructions, special requests, catering event details
• Communication: Contact form submissions, customer service interactions, reviews and feedback
• Marketing Preferences: Email subscription preferences, promotional offers opt-in status
• Loyalty Program Data: Points, rewards, membership status, redemption history
• Reservation Information: Table bookings, party size, special occasions, seating preferences

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries, referring websites
• Cookie Data: Session identifiers, user preferences, shopping cart contents, analytics data
• Location Data: Approximate location based on IP address, GPS location (with permission) for delivery optimization
• Performance Data: Page load times, error reports, website performance metrics

2.3 Information from Third Parties

• Social Media: Profile information if you connect social media accounts
• Payment Processors: Transaction confirmations, payment status, fraud detection data
• Delivery Partners: Delivery status updates, driver location, delivery confirmation
• Marketing Partners: Campaign performance data, advertising effectiveness metrics
• Review Platforms: Public reviews and ratings you post about our services

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Preparing your food orders, coordinating delivery, managing table reservations
• Account Management: Creating and maintaining your account, authentication, password resets
• Customer Support: Responding to inquiries, resolving issues, processing refunds
• Quality Improvement: Analyzing usage patterns to improve our menu, services, and website functionality
• Personalization: Customizing your experience based on order history and preferences
• Dietary Accommodation: Ensuring proper handling of allergen information and special dietary needs

3.2 Communication

• Order Updates: Confirmation emails, preparation status, delivery tracking, completion notifications
• Customer Support: Responding to questions, feedback, and service requests
• Important Notices: Service changes, policy updates, security notifications
• Marketing Communications: Promotional offers, new menu items, special events (only with your consent)
• Loyalty Program Updates: Points balance, reward availability, exclusive member offers

3.3 Marketing and Analytics

• Personalized Advertising: Showing relevant offers based on your preferences and order history
• Usage Analysis: Understanding traffic patterns, popular menu items, peak ordering times
• Campaign Measurement: Evaluating marketing effectiveness, ROI analysis
• Market Research: Developing new products, improving existing offerings, understanding customer needs
• Predictive Analytics: Forecasting demand, optimizing delivery routes, inventory management

3.4 Legal Compliance

• Legal Obligations: Complying with food safety regulations, tax requirements, health department mandates
• Fraud Prevention: Detecting and preventing fraudulent orders, protecting against security threats
• Safety Protection: Ensuring customer safety, driver safety, food safety standards
• Dispute Resolution: Resolving payment disputes, order issues, customer complaints
• Law Enforcement: Cooperating with legitimate legal requests and investigations

4. Information Sharing and Disclosure

4.1 Service Providers

• Payment Processors: Secure handling of credit card transactions, fraud detection, payment verification
• Delivery Services: Order details, delivery addresses, customer contact information for successful delivery
• Cloud Storage Providers: Secure data storage, backup services, system maintenance
• Email Service Providers: Sending order confirmations, marketing emails, customer communications
• Analytics Services: Website usage analysis, performance monitoring, user behavior insights
• Customer Support Tools: Managing support tickets, chat services, feedback systems

4.2 Legal Requirements

• Court Orders: Complying with subpoenas, warrants, and other legal demands
• Regulatory Compliance: Meeting food safety regulations, health department requirements
• Rights Protection: Protecting our intellectual property, preventing fraud, ensuring service integrity
• Public Safety: Cooperating with emergency services, addressing safety concerns
• Tax Compliance: Providing necessary information to tax authorities as required by law

4.3 Business Transfers

• Mergers and Acquisitions: Transferring customer data as part of business transactions
• Asset Sales: Including customer information in the sale of business assets
• Customer Notification: Informing customers of ownership changes and policy updates
• Policy Compliance: Ensuring new owners maintain equivalent privacy protections

4.4 With Your Consent

• We may share your information for other purposes with your explicit consent
• You can withdraw consent at any time by contacting us
• Consent withdrawal may affect service functionality

5. Data Security

5.1 Technical Measures

• Encryption: SSL/TLS encryption for all data transmission, encrypted storage of sensitive information
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Access Control: Strict access controls ensuring only authorized personnel can access your data
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Backup Systems: Regular, secure data backups to prevent data loss
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Measures

• Employee Training: Regular security awareness training for all staff
• Data Handling Procedures: Strict protocols for personal data processing and handling
• Third-Party Agreements: Confidentiality agreements with all service providers
• Incident Response: Comprehensive security incident response plan
• Regular Audits: Internal and external security audits to ensure compliance

5.3 Your Responsibilities

• Strong Passwords: Use unique, complex passwords for your account
• Account Security: Keep your login credentials confidential
• Public Computer Use: Always log out when using shared computers
• Phishing Awareness: Be cautious of suspicious emails or links
• Immediate Reporting: Report any unauthorized account access immediately

Security Breach Notification: In the event of a data breach that may affect your personal information, we will notify you and relevant authorities within 72 hours of discovery, in accordance with applicable laws.

6. Cookies and Tracking Technologies

Tracking Technologies Used:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising measurement and optimization
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for enhanced functionality
• Session Storage: Temporary data storage during your visit

Cookie Management: You can control cookies through your browser settings. You may accept, reject, or delete cookies, though disabling certain cookies may affect website functionality. Visit your browser's help section for detailed instructions.

7. Your Rights (GDPR/CCPA Compliance)

7.1 Right of Access

You have the right to request access to your personal data and receive information about how we process it.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, such as when data is no longer necessary for the original purpose.

7.4 Right to Restrict Processing

You can request that we limit how we use your data in specific situations.

7.5 Right to Data Portability

You have the right to receive your personal data in a machine-readable format and transfer it to another service provider.

7.6 Right to Object

You can object to processing of your personal data, especially for direct marketing purposes.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling.

How to Exercise Your Rights: Contact us at [email protected] or call +78 163 617 2941. We will respond to your request within 30 days and may require identity verification for security purposes.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover we have collected information from a child under 16, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] so we can take appropriate action.

We are committed to protecting children's privacy and comply with all applicable laws regarding children's online privacy protection.

9. International Data Transfers

9.1 Protection Measures

• Adequacy Decisions: We transfer data to countries with EU adequacy decisions where applicable
• Standard Contractual Clauses: Using EU-approved contractual clauses for data transfers
• Data Processing Agreements: Comprehensive agreements with international partners
• Security Measures: Implementing appropriate technical and organizational safeguards
• Compliance Monitoring: Regular audits to ensure transfer compliance

9.2 Transfer Destinations

• United States: Cloud storage and analytics services
• European Union: Payment processing and customer support
• Other Countries: As needed for service provision, always with appropriate protections

10. Data Retention Periods

Safe Data Disposal

• Electronic Deletion: Complete, unrecoverable deletion of digital data
• Physical Destruction: Secure shredding of physical documents
• Backup Removal: Ensuring deletion from all backup systems
• Documentation: Maintaining records of data disposal procedures

11. Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of these third-party sites.

We recommend reviewing the privacy policies of any third-party websites you visit. Your interactions with these sites are governed by their respective privacy policies, not ours.

We carefully select partners but cannot guarantee the privacy practices of external sites. Exercise caution when providing personal information to third parties.

12. Policy Changes

12.1 Change Notification

• Website Notice: Prominent notification on our homepage
• Email Notification: Direct communication to registered users
• Account Login: Pop-up notification when you sign in
• Explicit Consent: Required for significant changes affecting your rights

12.2 Staying Informed

• Latest Version: Always available on our website
• Update Date: Check the "Last Updated" date at the top
• Continued Use: Using our services after changes indicates acceptance
• Opt-Out Option: You may stop using our services if you disagree with changes

13. Contact Information

Company Name: Pizza luce

Address: 3338 Maybank Hwy, Johns Island, SC 29455, USA

Phone: +78 163 617 2941

Email: [email protected]

Business Hours: Monday-Sunday: 11:00 AM - 10:00 PM

Response Commitment: We will respond to your privacy-related inquiries within 3 business days.

13.1 Privacy Complaints

If you have concerns about our privacy practices:

1. Contact us first using the information above for direct resolution
2. If unsatisfied with our response, you may contact your local data protection authority
3. EU residents can contact their national supervisory authority
4. US residents can file complaints with the Federal Trade Commission

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update preferences in your online account
• Customer Support: Contact us directly to opt-out of marketing
• Phone Opt-out: Call +78 163 617 2941 to remove your number from marketing lists

14.2 Account Deletion Process

1. Log into your account and go to account settings
2. Select "Delete Account" option
3. Confirm your identity for security
4. Review information about data retention for legal purposes
5. Complete the deletion request
6. Receive confirmation email within 24 hours

Note: Some information may be retained for legal compliance, as outlined in our data retention policy.

15. Conclusion

At Pizza luce, protecting your privacy is not just a legal obligation—it's a fundamental commitment to our customers. We understand that your personal information is valuable and deserving of the highest level of protection.

The trust you place in us when sharing your information enables us to provide you with exceptional food delivery services, personalized experiences, and outstanding customer support. We take this responsibility seriously and continuously work to improve our privacy practices.

If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and ensure you feel confident about how your information is handled.

Thank you for choosing Pizza luce. We look forward to serving you while keeping your privacy protected.

Remember to check this page periodically for updates. The most current version will always be available at luce-pizzas.click/privacy.html with the "Last Updated" date clearly displayed at the top.